Banks, NBFCs & Financial Services

Compliant customer communication and operations support for financial institutions

Verification, calling, back-office processing, customer support and field operations for banks, NBFCs, insurers and financial service providers, delivered in line with applicable regulations.

Discuss Your Requirements

Overview

Banks, NBFCs, insurers and other financial service providers manage large volumes of customer interactions and documents, all within a demanding regulatory environment. Verification calls, document collection, service requests, reminders and renewals must be handled accurately, courteously and in a way that respects customer rights and data protection obligations.

Projet supports financial institutions with operational services designed around these requirements. We provide calling and Voice AI for verification and reminders, back-office processing, customer support, field verification and reporting, each set up with your compliance and risk teams. Scripts, calling windows, data access and record-keeping are agreed in advance and followed consistently, so your teams gain operational capacity while maintaining the controls your organisation and regulators expect.

Common challenges in Banks, NBFCs & Financial Services

High verification workloads

Applications and onboarding require address, identity and contact verification, and volumes can exceed the capacity of internal operations teams at peak times.

Strict regulatory expectations

Customer communication, data handling and recovery-related contact must follow applicable regulations, leaving little tolerance for inconsistent practices by staff or vendors.

Document-heavy back-office processes

Loan files, policy documents and service requests involve many documents that must be checked, recorded and stored accurately for later review.

Service requests across many channels

Customers raise queries by phone, email, branch and app, and keeping track of each request until closure is a constant operational challenge.

Our proposed service combination

For financial institutions, Projet brings together compliant calling, back-office processing, customer support, field verification and reporting under a single coordinated operating model. Each service follows scripts, procedures and access controls agreed with your compliance team, and information flows between them through defined hand-offs. A common reporting framework gives you one view of verification, servicing and processing activity, with escalation routes for any matter requiring your direct decision.

Practical use cases

Pre-disbursement verification calls

Trained callers confirm applicant details and consent using approved scripts. Outcomes are recorded in the case system for your credit or operations team.

Renewal and payment reminders

Human callers and Voice AI send courteous reminders for EMIs, premiums and renewals within approved calling windows, in line with applicable regulations.

Field address and business verification

Field staff visit residences or business premises to verify details, capturing photographs and location stamps where appropriate and consented to.

Application data processing

Back-office teams enter and check application data and organise documents under controlled access and maker-checker review.

Banks, NBFCs & Financial Services, answered

Scripts, disclosures, calling hours and escalation rules are prepared together with your compliance team and applied consistently. Calls are monitored, and recordings are maintained where permitted, so that adherence can be reviewed.

Access is restricted to the assigned team and to the data each task needs, and information is used only for the agreed purpose. Specific security and confidentiality requirements from your organisation are built into the agreement and procedures.

We can provide reminder and customer communication support in line with applicable regulations and your policies. Any recovery-related activity is scoped carefully with your team and conducted only through approved, respectful practices.

Yes. Our teams can work inside your loan management, CRM or ticketing systems using controlled user access, so records remain within your environment.

Discuss your requirements

Tell us about your business and the services you are considering — we reply within one working day.